D 250 Pickup V8-360 5.9L VIN W (1987)
^
Problem with component
^
EMCR number
^
Purchase order number
3.
Upon receipt of exchange component, an Equipment Manufacturer's Claim Request form must be completed as outlined in subject 6C-22 of the
Warranty Policy and Procedure Manual.
4.
Upon receipt of the exchange electronic instrument cluster, remove the four screws holding the blank shipping mask/lens on, and the four screws
holding the mask/lens on the defective electronic instrument cluster, and exchange the two mask/lens assemblies.
NOTE:
IF ONLY THE MASK/LENS ASSEMBLY IS REQUIRED, THEY CAN BE OBTAINED BY CONTACTING THE
ELECTRONIC MODULE EXCHANGE/REPAIR CENTER.
5.
Package the failed component and the form in the same carton you received the exchange unit in.
6.
Prepaid transportation and insurance receipts must be retained by the dealer and the prepaid freight expense submitted, using Labor Operation No.
95-30-00-45, Electronic Component Freight and Insurance, in the sublet area of the repair claim.
NOTE:
REMEMBER, FAILED UNIT MUST BE RETURNED TO THE SAME SERVICE CENTER YOU RECEIVED THE
EXCHANGE UNIT FROM.
DO NOT RETURN THE FAILED PART TO THE WARRANTY MATERIAL RETURN CENTER.
Motorola Manufactured Electronic Instrument Cluster
The attached listed Service Centers have the capability to exchange/repair the optional electronic instrument clusters manufactured for Chrysler by
Motorola, Inc.
Motorola Electronic Cluster Exchange/Repair Procedure
Perform the diagnostic test as listed in the service manual. If it is determined after the test that cluster repair is necessary, perform the following
procedure:
1.
Contact the Authorized Motorola Service Center in your area per the attached list.
2.
Provide the Service Center with the following information:
^
Dealer name and address
^
Telephone number
^
Requester's name
^
Zone and dealer code
^
Vehicle identification number (VIN)
^
Vehicle owner/customer name
^
Mileage/In-Service Date
^
Warranty or non-warranty
3.
The Motorola Repair center will immediately ship an exchange unit.
4.
Upon receipt of exchange component, an Equipment Manufacturer's Claim Request form must be completed as outlined in subject 6C-22 of the
Warranty Policy and Procedure Manual.
5.
Package the failed component and the form in the same carton you received the exchange unit in.
6.
Ship the failed component PREPAID AND INSURED ($250.00 coverage) to the same Service Center you received the exchange unit from.
NOTE:
FAILURE TO RETURN THE FAILED UNIT TO THE SERVICE CENTER WITHIN FIFTEEN (15) DAYS WILL RESULT
IN A CHARGE TO THE DEALER FOR THE EXCHANGE UNIT, PLUS SHIPPING. FAILURE TO RETURN THE FAILED
UNITS ALSO CREATES A SHORTAGE OF EXCHANGE UNITS.
