Dakota 2WD V6-239 3.9L (1987)
New York State Only...........................
1-800-832-1756
3.
Provide the person who answers the telephone the information that you obtained in Step 1, along with a description of the owner's complaint.
4.
The Mopar Radio Service Center will ship you an exchange unit, freight prepaid, usually within a 24-hour period.
5.
Upon receipt of the proper exchange unit, contact your customer and arrange to exchange his/her radio for the exchange unit shipped to you by the
Mopar Radio Service Center.
6.
Ship the defective unit, in the carton supplied with the exchange unit, to the Mopar Radio Service Center whose address appears on the "Radio
Exchange Form" accompanying the exchange unit.
IMPORTANT:
DO NOT RETURN MOUNTING PARTS. THESE SHOULD BE RETAINED BY THE DEALER TO BE
REINSTALLED IN THE CAR.
7.
The defective unit must be returned, accompanied by the green copy of the "Radio Exchange Form" supplied with the exchange unit.
The returned part number must match the part number shown on the "Radio Exchange Form."
A section entitled "Dealer Comments" is included on the "Radio Exchange Form" for any information you may wish to include with the returned
unit.
All defective units must be returned, UPS surface prepaid, to the Mopar Radio Service Center within 15 days of receipt of the exchange unit.
Failure to return a defective unit will result in your parts account being charged for the value of the unit. In addition, failure to return defective
units will result in exclusion from further participation in the exchange program.
All units must be insured for the minimum dealer net value for that unit.
NOTE:
IT IS IMPORTANT THAT SHIPMENT BE MADE PREPAID, AS ALL COLLECT SHIPMENTS WILL BE REFUSED AND
RETURNED TO THE DEALER. ALWAYS BE SURE THAT ONLY MOPAR IDENTIFIED RADIOS ARE RETURNED TO
THE MOPAR RADIO SERVICE CENTER.
8.
Prepaid transportation and insurance receipts must be retained by the dealer and the prepaid freight expense submitted, using Labor Operation No.
95-30-00-45, Electronic Component Freight and Insurance, in the sublet area of the repair claim.
Huntsville Manufactured Electronic Instrument Clusters
HUNTSVILLE MANUFACTURED CLUSTER
The listed Regional Service Centers have the capability to exchange/repair the Electronic Instrument Clusters (except Imperial).
The Huntsville Division Center will no longer exchange/repair electronic components. However, the toll-free telephone number (1-800-328-6121) will
still be in operation to provide technical information pertaining to Huntsville manufactured electronic components.
Service Module Exchange/Repair Instructions
1.
Contact the Regional Service Center in your area from the attached list.
2.
Provide the Service Center with the following information:
^
Vehicle owner/customer name
^
Dealer name and address
^
Zone and dealer code
^
Vehicle identification number (VIN)
^
Mileage/In-Service Date
^
Warranty or non-warranty
^
Part number of failed component
^
Dealer's telephone number
^
Requester's name
^
Description of component
