Dynasty L4-153 2.5L SOHC (1988)
^
Radio description (radio type)
^
Customer name
^
Customer vehicle model year and type
^
VIN
^
In-service date (or radio installation date if different from inservice date)
2.
Telephone the following toll-free number:
Pacific & Mountain Time Zones................. 1-800-421-2115 (except California)
California Only............................... 1-800-262-1721
Central & Eastern Time Zones.................. 1-800-645-1171 (except New York)
New York State Only........................... 1-800-832-1756
3.
Provide the person who answers the telephone the information that you obtained in Step 1, along with a description of the owner's complaint.
4.
The Mopar Radio Service Center will ship you an exchange unit, freight prepaid, usually within a 24-hour period.
5.
Upon receipt of the proper exchange unit, contact your customer and arrange to exchange his/her radio for the exchange unit shipped to you by the
Mopar Radio Service Center.
6.
Ship the defective unit, in the carton supplied with the exchange unit, to the Mopar Radio Service Center whose address appears on the "Radio
Exchange Form" accompanying the exchange unit.
IMPORTANT:
DO NOT RETURN MOUNTING PARTS. THESE SHOULD BE RETAINED BY THE DEALER TO BE
REINSTALLED IN THE CAR.
7.
The defective unit must be returned, accompanied by the green copy of the "Radio Exchange Form" supplied with the exchange unit.
The returned part number must match the part number shown on the "Radio Exchange Form."
A section entitled "Dealer Comments" is included on the "Radio Exchange Form" for any information you may wish to include with the returned
unit.
All defective units must be returned, UPS surface prepaid, to the Mopar Radio Service Center within 15 days of receipt of the exchange unit.
Failure to return a defective unit will result in your parts account being charged for the value of the unit. In addition, failure to return defective
units will result in exclusion from further participation in the exchange program.
All units must be insured for the minimum dealer net value for that unit.
NOTE:
IT IS IMPORTANT THAT SHIPMENT BE MADE PREPAID, AS ALL COLLECT SHIPMENTS WILL BE REFUSED AND
RETURNED TO THE DEALER. ALWAYS BE SURE THAT ONLY MOPAR IDENTIFIED RADIOS ARE RETURNED TO
THE MOPAR RADIO SERVICE CENTER.
8.
Prepaid transportation and insurance receipts must be retained by the dealer and the prepaid freight expense submitted, using Labor Operation No.
95-30-00-45, Electronic Component Freight and Insurance, in the sublet area of the repair claim.
Domestic Vehicle Compact Disc (CD) Player Exchange Program
For the 1988 model year, compact disc players will be serviced on an advanced exchange basis. The CD players can be identified by the model number
and graphics as shown on page 23. It is important that the following procedure be used when ordering and replacing a CD player, to insure customer
satisfaction.
1.
Verify the complaint with the customer. Use the diagnostic charts listed in the service manual as an aid in determining whether the problem is in
the radio, CD player, speakers, or the antenna.
2.
After verifying that the problem is in the CD player, an exchange CD player must be ordered from the appropriate exchange center. DO NOT
REMOVE THE CD PLAYER AT THIS TIME.
3.
Fill out an Equipment Manufacturer's Claim Request Form (EMCR), refer to pages 9 and 10. If a Prior Work Authorization is required, enter this
