Grand Caravan L4-2.4L DOHC (1996)
Technical Service Bulletin # B24
Date: 021101
Recall - Clockspring Inspection/Replacement
November, 2002
Safety Recall No. B24 - Clockspring/Lifetime Warranty
Effective immediately, all repairs on involved vehicles are to be performed according to this recall. Technical Service Bulletin 08-011-02 is being
cancelled for 1996 through 1998 model year vehicles.
Models:
1996-1998 (NS)
Dodge Caravan/Grand Caravan, Plymouth
Voyager/Grand Voyager and Chrysler Town & Country
NOTE:
This recall applies only to the above vehicles built through February 28, 1998 (MDH 0228XX).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail
delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject:
The clockspring on about 1,475,000 of the above vehicles may lose the electrical connection to the steering wheel mounted electrical connection. This
could cause the driver's airbag, horn and/or speed control (if equipped) to be inoperative. An inoperative driver's airbag will not deploy, which can result
in increased injury to the driver in a frontal crash.
Repair
Vehicles with a failed clockspring or vehicles with 70,000 miles or LESS, must have the clockspring assembly replaced.
Vehicles with more than 70,000 miles that have a properly functioning clockspring do NOT require any repair action. Vehicles involved in this recall
have a lifetime warranty on the clockspring assembly.
NOTE:
This recall does NOT include replacement of other airbag system components. If other components cause illumination of the airbag warning light,
the associated repair costs are the owner's responsibility.
Parts Information
Dealers should determine which clockspring is required for each vehicle at the time appointments are scheduled to assure that the correct part is available
when the customer arrives. The clockspring for the vehicle to be serviced may be determined by:
>
Using the part code in the third column of the VIN list along with the table shown (involved dealers);
>
Using the VIN and part number list electronically transmitted to DIAL System Function 53 (involved dealers); or
>
Entering the VIN into DIAL VIP System (sales code information) along with the table (all dealers):
Note:
Sales Code NHM is for Speed Control.
Each dealer to whom vehicles in the recall were invoiced will receive TWO (2) Clockspring Assemblies to service vehicles equipped with speed control
and ONE (1) Clockspring Assembly to service vehicles without speed control. Additional clockspring assemblies may be ordered as necessary.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record recall
