Grand Caravan FWD V6-3.3L VIN 3 Flex Fuel (2002)
Power Sliding Door Motor: Customer Interest
Body - Hard To Manually Open/Close Side Sliding Doors
NUMBER: 23-007-10
GROUP: Body
DATE: June 9, 2010
SUBJECT:
Excessive Effort In Opening Or Closing The Sliding Door Manually
OVERVIEW:
This Bulletin provides Diagnostic steps to determine if the sliding door motor is adding resistance to the mechanical operation of the sliding door.
MODELS:
2001 - 2007
(RS)
Town & Country/Caravan/Voyager
SYMPTOM/CONDITION:
Customer may complain that the sliding door is hard or difficult to operate in the manual mode.
DIAGNOSIS:
1. Confirm customer complaint that the door is difficult to operate manually.
2. Remove door panel. Refer to the detailed procedures available in DealerConnect > TechConnect under Service Info > 23 Body > Doors - Sliding >
Panel, Door Trim > Removal/Install.
3. Remove "E" clip from the drive cable going into the motor.
4. Remove drive cable from motor
5. Manually slide to door back and forth. Does the door move easily?
a. YES >>> Proceed to the Repair Procedure.
b. NO >>> This bulletin does not apply. Further diagnosis is required.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. With the Door Panel already removed and "E" clip and cable disconnected, remove the 2 bolts holding the drive motor to the drive unit.
2. Replace sliding door motor.
3. Reinstall cable and "E clip.
4. Install door panel. Refer to the detailed procedures available in DealerConnect > TechConnect under Service Info> 23 Body > Doors - Sliding >
Panel, Door Trim > Removal/Install.
5. Preform Power Door Learn Cycle.
6. Test and return vehicle to customer.
POLICY:
Reimbursable within the provisions of the warranty.
