Grand Caravan FWD V6-3.8L VIN L (2001)
Technical Service Bulletin # 987
Date: 010601
Recall - Sliding Door Key Cylinder Link Replacement
June 2001
Product Improvement Action No. 987
Sliding Door Key Cylinder Links
Models
2001 (RS) Chrysler Voyager, Chrysler Town & Country and Dodge Caravan/Grand Caravan
NOTE:
This action applies only to the above vehicles that are NOT equipped with Remote Keyless Entry (Sales Code "GXR") built at the:
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St. Louis South Assembly Plant ("B" in the 11th VIN Position) through May 24, 2001 (MDH 052401).
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Windsor Assembly Plant ("R" in the 11th VIN Position) through May 24, 2001 (MDH 052405).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this product improvement on these vehicles before retail delivery. Dealers should also perform this improvement on vehicles in
for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
Based on the results of high speed vehicle crash tests conducted by the National Highway Traffic Safety Administration (NHTSA), DaimlerChrysler has
concluded that the sliding door latches on about 105,000 of the above minivans may release during certain severe accident conditions that involve the
sliding door. This could allow the sliding door to partially open. This product improvement action is designed to enhance occupant safety in the event of
such an accident.
Improvement
Both sliding door key cylinder-to-bellcrank links must be replaced.
Parts Information
Each package contains a right and a left key cylinder-to-bellcrank link.
Each dealer to whom vehicles in this action were invoiced (or the current dealer at the same street address) will receive enough Key Cylinder Link
Packages to service about 10% of those vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if
known. Completed vehicles are removed from Function 53 within several days of claim submission. To use this system, type "53" at the "ENTER
FUNCTION" prompt, then type "0RD987".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of this product improvement action by mail. They are requested to schedule
appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification number are identified on the form for owner or
dealer reference as needed.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this product improvement action. This service does not require
hoists or other full service facility special equipment and is DaimlerChrysler Mobile Service approved.
