Journey FWD V6-3.5L (2009)
REPAIR PROCEDURE:
1. Open Door.
2. Ensure doors are unlocked.
3. Using your hand wiggle the lock knobs.
4. Does the interior lock knob have wiggle room in the door panel?
a. Yes >> This Service Bulletin does not apply, Further diagnosis is required.
b. No >> Proceed to Step # 5
5. From inside the vehicle lock and unlock the door with the power door lock switch/FOB 1K. Watch the lock knob and door panel as switch is being
activated.
6. Was there any interference detected between the lock knob and door panel?
a. No >> This Service Bulletin does not apply, Further diagnosis is required.
b. Yes >> Proceed to Step # 7
7. Remove door trim panel. Refer to the detailed removal and installation procedures available in DealerConnect > TechCONNECT under: Service info
> Body > Door - Front/Rear > Panel, Door Trim > Removal.
8. Use the FOBIK to lock and unlock the doors.
9. If the locking assembly work's properly then the lock knob has been rubbing the Door Trim Panel (Fig 1).
10. Inspect the three ribs inside the lock knob hole and verify how they look compared to (Fig 2) number two and three in.
11. Do the ribs match number two (Fig 2).
a. Yes >> Continue the repair.
b. No >> This Service Bulletin does not apply.
