Journey FWD V6-3.5L (2009)
Rear Door Panel: Customer Interest
Body - Doors Won't Lock/Unlock Properly
NUMBER: 23-004-09
GROUP: Body
DATE: March 4, 2009
SUBJECT:
Doors Do Not Lock Or Unlock Properly When Using Power Door Lock System Or Remote Keyless Entry
OVERVIEW:
This bulletin involves modifying the door trim panel to assure the lock knob will not interfere with it.
MODELS:
2009
(JC)
Journey
NOTE:
This Bulletin applies to vehicles built before August 6, 2008 (MDH 0806XX).
SYMPTOM/CONDITION:
Some customers may experience difficulty locking or unlocking the doors when using the power door lock system or remote keyless entry transmitter.
Mechanical interference between the lock knob & door trim panel may be preventing the keyless entry system form operating properly.
DIAGNOSIS:
If the customer experiences the Symptom/Condition perform the Repair Procedure.
SPECIAL TOOLS/EQUIPMENT REQUIRED:
REPAIR PROCEDURE:
1. Open Door.
2. Ensure doors are unlocked.
3. Using your hand wiggle the lock knobs.
4. Does the interior lock knob have wiggle room in the door panel?
a. Yes >> This Service Bulletin does not apply, Further diagnosis is required.
b. No >> Proceed to Step # 5
5. From inside the vehicle lock and unlock the door with the power door lock switch/FOB 1K. Watch the lock knob and door panel as switch is being
activated.
6. Was there any interference detected between the lock knob and door panel?
a. No >> This Service Bulletin does not apply, Further diagnosis is required.
b. Yes >> Proceed to Step # 7
7. Remove door trim panel. Refer to the detailed removal and installation procedures available in DealerConnect > TechCONNECT under: Service info
> Body > Door - Front/Rear > Panel, Door Trim > Removal.
8. Use the FOBIK to lock and unlock the doors.
