Neon L4-2.0L DOHC (1996)
The problem is...
The radiator on your Neon or Ram Truck (identified on the enclosed form), must be inspected (and replaced if necessary) to prevent the potential for
leakage due to an improper manufacturing process.
What you must do...
^
You may inspect the radiator yourself to determine if it must be replaced, by following the instructions printed in this bulletin (Inspect Radiator Build
Date Code). If the radiator build date code does not fall within the specified range, no further repair action is necessary. Please mark "INSPECTED
BY OWNER" on the preaddressed Vehicle Disposition Form portion of the enclosed Owner Recall Notification Form and put it in the mail. No
postage is required.
^
If the radiator requires replacement. or if you prefer not to inspect the radiator yourself, simply contact your dealer to schedule a service appointment.
If you inspected the radiator and determined that it must be replaced, ask the dealer to order the new radiator before your appointment.
^
Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to your dealer.
What Chrysler and your dealer will do...
Chrysler will repair your Neon or Ram Truck free of charge (parts and labor). If you prefer not to inspect the radiator yourself, your dealer will inspect
the radiator and replace it if necessary. The inspection will take only a few minutes to complete. If you or your dealer determine that radiator replacement
is required, the dealer will order the appropriate part and schedule a service appointment. Radiator replacement will take approximately one hour to
complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.
If you need help...
If you have trouble getting your vehicle repaired, please call the Chrysler Customer Center, toll free, at 1-800-853-1403. A representative will assist you
in getting your vehicle repaired.
We're sorry for any inconvenience, but we believe that this special service will help to ensure your continuing satisfaction with your vehicle. Thanks for
your attention to this important matter.
Inspect Radiator Build Date Code
