RAM 2500 Truck 2WD L6-359 5.9L DSL Turbo VIN D FI (1997)
^
The above vehicles may have been painted without using a full body powder anti-chip primer in the painting process. Without this anti-chip primer,
severe and excessive paint chipping from normal stone contact may occur. To correct this condition, each vehicle must first be inspected. If the
anti-chip primer was not applied, the vehicle must be completely stripped and repainted at a "PPG" approved repair facility. The Chrysler "Paint
Resolution Group at 1-800-215-6230 will coordinate the repair. Owners of vehicles that do not meet the paint inspection criteria will be given three
options: repainting, vehicle replacement, or repurchase.
^
Dealers will inspect the paint thickness on all affected vehicles and enter their paint thickness inspection measurements of all inspected vehicles into
DIAL Function 63 per Warranty Bulletin D-97-08 (even if the paint thickness is acceptable). If the paint is thicker than 5 mils at all four inspection
locations, no further action is required.
^
The dealer must telefax the inspection results of vehicles not meeting the inspection criteria and any vehicle damage beyond normal wear and tear to
the Chrysler Paint Resolution Group. CPRG will be responsible for notifying all owners of inspected vehicles, which do not satisfy minimum paint
thickness requirements of their options.
^
During the repainting period, loaner vehicles will be authorized.
Owner Letter/ Inspect the Paint on Truck
Dear Dodge Dakota or Ram Truck Owner:
The satisfaction of our customers is very important to Chrysler. Because of this, we are requesting owners of some radiant red metallic 1997 Dodge
Dakota and Ram trucks, to return them to their dealer for inspection.
The problem is...
A step in the painting process on your radiant red metallic 1997 Dodge Dakota or Ram truck (identified on the enclosed form) may have been omitted
and severe paint chipping may occur.
What Chrysler and your dealer will do...
Chrysler will inspect the paint on your truck free of charge. The inspection will take about a half hour to complete. However, additional time may be
necessary depending on how dealer appointments are scheduled and processed.
If the inspection determines that the paint was applied properly, no further action is necessary. If it is determined that the paint was not applied properly,
the Chrysler Paint Resolution Group will contact you regarding details of repainting, replacement or repurchase of your vehicle.
What you must do...
^
Simply contact the Chrysler Paint Resolution Group at 1-800-215-6230. They will inform you which dealer in your area you should contact to
schedule a paint inspection appointment. Not all dealers have the necessary equipment for the inspection.
^
Chrysler's offer to repaint, replace or repurchase your vehicle is for a limited time only. Your vehicle must be inspected before November 1, 1997.
Chrysler's customer satisfaction offer expires November 1, 1997 if not accepted by you by that date.
