RAM 2500 Truck 2WD V8-5.7L (2008)
^
(JS) built before May 6, 2008 (MDH 0506XX)
^
(RT) built before December 13, 2007 (MDH 1213XX)
^
(KK/KA) built before February 26, 2008 (MDH 0226XX)
^
(PM/MK) built before December 15, 2007 (MDH 1215XX)
^
(PT) built before November 22, 2007 (MDH 1123XX)
SYMPTOM/CONDITION:
Customers may experience the following conditions:
a.
A complete loss of UConnect operation.
b.
A complete loss of Voice Recognition functionality
NOTE:
When this condition is present, the HFM will also show as non-responding to part number or diagnostic code request on the bus when using the
StarSCAN. The HFM lockup condition can be recovered by removing and replacing the IOD fuse or disconnecting and reconnecting the HFM to the
vehicle. The lockup condition may reoccur after a period of time has elapsed.
DIAGNOSIS:
1.
Does the vehicle exhibit both of the above symptom/conditions?
a.
No >> This bulletin does not apply, further diagnosis is required.
b.
YES >> perform the repair procedure.
SPECIAL TOOLS/EQUIPMENT REQUIRED:
FLASH REPAIR PROCEDURE - USING THE INTERNET TO RETRIEVE THE FLASH FILE:
NOTE:
Before performing this Repair Procedure, the operating software in the StarSCAN(R); must be programmed with software release level 9.02 or
higher.
The software release level is visible in the blue header at the top of the StarSCAN(R) screen.
NOTE:
StarMOBILE standalone or StarMOBILE desktop client CAN NOT be used to perform this procedure.
NOTE:
The StarSCAN(R) FLASH FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE INTERNET.
NOTE:
The StarSCAN(R) diagnostic scan tool fully supports Internet connectivity. However, to take advantage of this feature you must first configure the
