RAM 2500 Truck 2WD V8-5.7L VIN D (2004)
Technical Service Bulletin # C30
Date: 031130
Campaign - PCM Connector Seals
November 2003
Dealer Service Instructions for:
Customer Satisfaction Notification No. C30
PCM Electrical Connector Seals
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal (RRT) # 03-014 is
being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this
notification.
Models
2004
(CS)
Chrysler Pacifica
2004
(DR)
Dodge Ram Pick Up (Built at St. Louis North (J) and Saltillo (G)
Assembly Plants equipped with a gasoline engine)
2004
(JR)
Dodge Stratus Sedan, Chrysler Sebring Sedan and
Convertible
2004
(KJ)
Jeep Liberty
2003-2004
(PT)
Chrysler PT Cruiser
2003
(RS)
Dodge Caravan and Chrysler Voyager (2.4L Engine Only)
2004
(RS)
Dodge Caravan/Grand Caravan, Chrysler Town & Country Country
NOTE:
This notification applies only to the above vehicles built from June 15, 2003 through August 14, 2003 (MDH 0615XX through 0814XX).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Powertrain Control Module (PCM) electrical connector seal (one or all) on about 63,000 of the above vehicles may be out of place or "rolled". This
could allow water to enter into the PCM. Water and the resulting corrosion inside of the connector can cause various electrical and driveability concerns.
Repair
The PCM electrical connector seals must be inspected. Connectors with a "rolled" seal must be disconnected and properly reconnected.
Parts Information
No parts are required to perform the service procedure. However, if water and/or corrosion are found inside of a connector, the PCM and/or wiring
harness may require replacement. Dealers should reference the Mopar Parts Catalog for the appropriate replacement PCM and/or wiring harness part
numbers, if necessary.
Very few vehicles are expected to require PCM and/or wiring harness replacement.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that PCM and/or wiring
harness replacement is required and the vehicle must be held overnight.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL
System or on the DealerCONNECT Claim Entry Screen located on the Service
tab. Claims submitted will be used by DaimlerChrysler to record Customer
Satisfaction Notification service completions and provide dealer payments.
