RAM 2500 Truck 2WD V8-5.9L VIN 5 HDC (1998)
Dear Dodge Ram Truck Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Chrysler Corporation has determined that a defect which relates to motor vehicle safety exists in some 1998 Dodge Ram trucks equipped with a heavy
duty 5.9L V8 or 8.0L V10 engine.
The problem is...
An exhaust system heat shield attaching bolt on your Ram truck (identified on the enclosed form), may contact the chassis fuel tube and cause a fuel leak.
This condition creates the potential for an underbody fire, which could be hazardous to vehicle occupants.
What Chrysler and your dealer will do...
Chrysler will repair your Ram truck free of charge (parts and labor). To do this, your dealer will remove the heat shield bolt, inspect the fuel tube and
replace it if necessary. The work will take about 1A hour to complete. Fuel tube replacement, if necessary, will require another hour. However,
additional time may be necessary depending on how dealer appointments are scheduled and processed.
What you must do to ensure your safety...
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Simply contact your dealer right away to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before
your appointment.
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Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to the dealer.
If you need help...
If you have trouble getting your vehicle repaired, please call the Chrysler Customer Center, toll free, at 1-800-992-1997. A representative will assist you
in getting your vehicle repaired. If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a
written complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call the
Toll Free Auto Safety Hotline at 1-800-424-9393. (Washington, D.C. area residents may call 1-202-366-0123.)
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thanks for your attention to this important matter.
