RAM 2500 Truck 4WD V10-8.0L VIN W (1997)
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1995 Through 1996 Model Year Dodge Ram Vans and Wagons (AB) Equipped With an Automatic Transmission Built After January 1, 1995
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Under certain operating conditions, the transmission fluid temperature on the above listed vehicles, may cause the plastic retainers in the transmission
cooler pressure line quick connect fittings to melt. To correct this condition, the affected quick connect fittings must be replaced.
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This recall will be launched in four (4) phases as parts become available. The vehicle application for each phase is as follows:
Phase
Vehicle Application
1
1995 and 1996 AB Vans & Wagons and
1995 through 1997 BR Trucks equipped with a V6 or V8 engine
2
1995 through 1997 BR Trucks equipped with a V10 engine
3
1994 BR Trucks equipped with a V6 engine
4
1994 BR Trucks equipped with a V8 engine
Parts Packages:
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Seven (7) unique quick connect packages are required for this recall depending upon the vehicle, model year and engine. Each involved dealer, to
whom vehicles in the recall were invoiced, will receive enough Quick Connect Packages to service about 25% of their Phase 1 vehicles. PARTS
WILL NOT BE AVAILABLE BEFORE THE APPLICABLE PHASE BEGINS.
Dealers should determine which parts package is required for each vehicle at the time appointments are scheduled to assure that the correct parts
package is available when the customer arrives. The appropriate quick connect package for the vehicle to be serviced may be determined by:
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Using the part code in the third column of the VIN list along with the table in the Parts section (involved dealers),
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Using the VIN and part number list electronically transmitted to DIAL System Function 53. Refer to the DIAL System section for details
(involved dealers) or
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Obtaining the vehicle, model year and engine information from the owner when scheduling the appointment (all dealers).
Owner Letter
SAFETY RECALL TO REPLACE YOUR VEHICLE'S TRANSMISSION COOLER LINE QUICK CONNECT FITTINGS
Dear Dodge Ram Truck, Van or Wagon Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Chrysler Corporation has determined that a defect which relates to motor vehicle safety exists in some late-1994 through 1997 Dodge Ram Trucks and
1995 and 1996 Dodge Ram Vans and Wagons equipped with an automatic transmission.
The problem is...
Under certain operating conditions, the transmission fluid temperature on your vehicle (identified on the enclosed form), may cause the plastic retainers
in the transmission cooler pressure line quick connect fittings to melt. If this occurs, the fittings may separate and transmission fluid could spray onto the
engine and exhaust system and cause a vehicle fire.
What Chrysler and your dealer will do...
Chrysler will repair your vehicle free of charge (parts and labor). To do this, your dealer will replace the affected quick connect fittings. The work will
take about one hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.
What you must do to ensure your safety...
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Simply contact your dealer right away to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before
your appointment.
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Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to the dealer.
If you need help...
If you have trouble getting your vehicle repaired, please call the Chrysler Customer Center, toll free, at 1-800-853-1403. A representative will assist you
in getting your vehicle repaired. If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a
written complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call the
Toll Free Auto Safety Hotline at 1-800-424-9393. (Washington, D.C. area residents may call 366-0123.)
