RAM 3500 Truck 4WD V8-360 5.9L VIN 5 Magnum (1998)
Technical Service Bulletin # 798
Date: 980901
Recall - Cab & Radiator Support Mounting Bolt Defect
No. 798
September, 1998
To: All Dodge Truck Dealers
Subject:
Safety Recall # 798 -- Passenger Cab and Radiator Core Support Mounting Bolts
Models:
^
1998 Model Year Dodge Dakota (AN) and Ram (BR) Trucks Built at the Warren Truck Assembly Plant ("S" in the 11th VIN Position) on March 25,
1998 (MDH 032509 Through 032520)
^
1998 Model Year Dodge Ram (BRIBE) Trucks Built at the Lago Alberto Assembly Plant ("M" in the 11th VIN Position) From April 3, 1998
Through June 11, 1998 (MDH 040300 Through 061106)
The passenger cab and radiator core support mounting bolts on about 12,000 of the above listed vehicles, may have been improperly manufactured. As a
result, bolt breakage may occur during certain accident conditions which may cause increased injury to vehicle occupants. To correct this condition, the
cab and core support mounting bolts must be replaced.
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles
before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory, and should perform this recall on vehicles in
for service as determined by using the DIAL VIP System.
Dealer Notification & Vehicle List
All dealers will receive a copy of this dealer recall notification letter by first class mail. Each dealer to whom involved vehicles were invoiced (or the
current dealer at the same street address) will receive a list of their involved vehicles. The Vehicle List is arranged in Vehicle Identification Number
(VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles will be entered to DIAL System Functions 53 and VIP at the time of recall implementation for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of incomplete vehicles. The customer name, address and phone number is listed if
known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER
FUNCTION" prompt, then type "ORD798".
Parts
IMPORTANT:
A quantity of parts will be distributed initially and billed to all involved dealers. This quantity will cover a portion of the total vehicles involved.
Additional parts may be ordered as needed to support customer demand.
Each involved dealer, to whom vehicles in the recall were invoiced (or the current dealer at the same street address), will receive enough Bolt Packages,
Recall PN CBB17980, to service about 25% of those vehicles. Each package contains eight (8) bolts.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule
appointments for this service with their dealers. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer
reference as needed.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record recall service
completions and provide dealer payments.
