RAM 3500 Chassis Cab Truck 2WD L6-6.7L DSL Turbo (2010)
Steering Gear: Customer Interest
Steering - Honk/Groan On Low Speed Turns
NUMBER: 19-003-11
GROUP: Steering
DATE: February 02, 2011
SUBJECT:
Steering Honk And/Or Groan Sound During Low Speed Parking Lot Maneuvers
OVERVIEW:
This bulletin involves inspecting and if necessary replacing the power steering gear.
MODELS:
2010-2011
DJ
RAM 2500 4X4 Pickup
2010-2011
D2
RAM 3500 4X4 Pickup
2010
DX
Cab Chassis (Mexico Only)
2011
DD
RAM 3500 Cab Chassis
NOTE:
This bulletin applies to vehicles equipped with 6.71 Cummins(R) turbo diesel engine sales code (ETJ) and built prior to November 23, 2010 MDH
(1123XX).
SYMPTOM/CONDITION:
The customer may experience a honk and/or groan sound coming from the steering system during low speed parking lot maneuvers.
DIAGNOSIS:
Bring vehicle up to operating temperature. Drive the vehicle slowly and make turns to the right and left similar to those made in a parking lot. If the
sound is experienced, proceed to the repair procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Remove and replace power steering gear. Refer to the detailed removal and installation procedures available in DealerCONNECT >TechCONNECT
>: Service Info > 19-Steering > Gear, Independent Front Suspension > Removal/Installation.
2. Verify the honk and/or groan sound has been eliminated. Drive the vehicle slowly and make turns to the right and left similar to those made in a
parking lot. Where there any honk and/or groan sounds exhibited?
a. Yes >>> Continue further diagnosis, this bulletin does not apply.
b. No >>> Proceed to Step # 3.
3. Return the vehicle to the customer.
POLICY:
Reimbursable within the provisions of the warranty.
