RAM 3500 Van V8-5.9L VIN Z LDC (1998)
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The power driver's seat riser on the above listed vehicles, may have inadequate front crossmember spot welds. To correct this condition, the power
driver's seat riser must be replaced.
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Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full
service facility special equipment and is a CHRYSLER MOBILE SERVICE approved repair.
Parts Packages:
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Two (2) unique parts are required for this recall depending upon the interior color of the vehicle. Each involved dealer, to whom vehicles in the recall
were invoiced, will receive enough Seat Risers to service about 50% of those vehicles.
Dealers should determine which part is required for each vehicle at the time appointments are scheduled to assure that the correct part is available
when the customer arrives. Refer to the Parts section for details.
Owner Letter
SAFETY RECALL TO REPLACE YOUR VEHICLE'S POWER DRIVER'S SEAT RISER
Dear Dodge Ram Van or Wagon Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Chrysler Corporation has determined that a defect which relates to motor vehicle safety exists in some 1998 Dodge Ram Vans and Wagons equipped
with a power driver's seat.
The problem is...
The power driver's seat riser (seat base) on your Ram van or wagon (identified on the enclosed form), may have been improperly manufactured and
could have inadequate strength. The seat riser front crossmember may separate from the seat riser. This will cause increased injury to the driver of the
vehicle under certain accident conditions.
What Chrysler and your dealer will do...
Chrysler will repair your Ram van or wagon free of charge (parts and labor). To do this, your dealer will replace the power driver's seat riser. The work
will take about 1/2 hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.
What you must do to ensure your safety...
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Simply contact your dealer right away to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before
your appointment.
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Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to the dealer.
If you need help...
If you have trouble getting your vehicle repaired, please call the Chrysler Customer Center, toll free, at 1-800-992-1997. A representative will assist you
in getting your vehicle repaired. If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a
written complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call the
Toll Free Auto Safety Hotline at 1-800-424-9393. (Washington, D.C. area residents may call 1-202-366-0123.)
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thanks for your attention to this important matter.
