RAM 4500 Chassis Cab Truck 2WD L6-6.7L DSL Turbo (2008)
Suspension Strut / Shock Absorber: Customer Interest
Suspension - Front/Rear Clunking Noise on Bumps
NUMBER: 02-003-08
GROUP: Suspension
DATE: June 20, 2008
SUBJECT:
Front and/or Rear Shock Absorber May Exhibit A Clunking I Loose Lumber-Like Sound
OVERVIEW:
This bulletin involves replacement of the vehicle shock absorbers
MODELS:
2008
(DM)
Ram Truck (4500/5500)
SYMPTOM/CONDITION:
The customer may experience a clunking-like sound when traveling over small inputs (bumps and dips) in the road. This clunk-like sound is sometimes
described as being similar to the sound that "loose lumber may make when loose boards strike each other. This condition is more noticeable during cold
ambient conditions below 4°C (40°F), and at lower vehicle speeds when background noise is less. The sound may come from the front and/or rear shock
absorbers.
This condition is due to internal components within the vehicle shock absorber.
DIAGNOSIS:
Perform the following steps in a safe environment/area that is away from other vehicles and people. Locate a safe area that has small bumps which will
excite the vehicle suspension and shock absorbers.
1.
Drive the vehicle at a vehicle speed below 16 KMH (10MPH).
2.
Place the transmission into neutral.
3.
WITHOUT LOCKING THE STEERING COLUMN, turn the engine off.
4.
Allow the vehicle to roll over the small inputs (bumps).
5.
If the shock absorber clunk / loose lumber-like sound is present, perform the repair procedure.
PARTS REQUIRED:
