Aerostar 2WD V6-245 4.0L (1990)
Technical Service Bulletin # 92M78
Date: 920129
Campaign - Running Light Module, Extended Coverage
92M78
OWNER NOTIFICATION PROGRAM
Extended Coverage of Daytime Running Lights Module on Certain 1989-91 Vehicles
Dealer Letter
Attachment I
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Administrative Information
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Refunds
Attachment II
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Labor Allowances Information
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Parts Ordering Information
Attachment III
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Technical Instructions
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Daytime Running Lamp Module Locations
Customer Notification Letter
Attachment I - Admin. and Refund Information
Administrative Information
OASIS
OASIS will not contain this Owner Notification Program.
Verify through OASIS if a vehicle, involved in this program, has any other outstanding Recalls or Programs.
Complete all uncompleted Recall and Program service actions during a single visit by the owner.
Promptly Perform Program On:
Affected vehicles with the program condition which are brought to your dealership.
Dealership Responsibilities
Promptly perform this program service, if required, on all eligible vehicles.
Promptly report to the "Customer Assistance Centre" at Oakville any instance in which an owner will not allow you to complete this program because of
objections in scheduling or for any other reason.
Advise the Company of any vehicle's ownership status change (refer Warranty and Policy Manual - Section 3.3).
Reimbursement For Program Completion And Claims Preparation Instructions
Claim reimbursement through the Direct Warranty Entry (DWE) system using the RECALLS screen only (PF3 Recall Entry/Retrieval on the DWE
Menu Screen). If the claim number contains more than six digits, enter only the last six digits.
NOTE:
Claim Form 1864 is no longer mailed to owners. Use a Form 6125-2, an authorized computer generated claim form or a Form 1864 as an internal
repair order to support DWE Entry through the RECALLS screen. Ensure that only the RECALLS screen is used when inputting completion and
reimbursement information.
Dealers without DWE capability must mail a completed Form 1864 (Company Claim Copy No. 2) to Warranty Claims Processing at Oakville for
reimbursement. Forms submitted must show labor times, all parts used and their costs, the parts handling allowance, and be imprinted, dated and signed
by authorized dealership personnel.
All claims must show 92M78 in the Recall box.
Refunds
Refund requests must be submitted on a separate claim from the program completion claim.
Refund requests are governed by the following guidelines:
