E 350 V8-5.4L (2008)
OWNER REFUNDS
Refunds are not authorized for this program.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior
approval from the Special Service Support Center.
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"MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special
Service Support Center. Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
LABOR ALLOWANCES
For vehicles where the part must be ordered by the dealer upon inspection only:
PARTS REQUIREMENTS / ORDERING INFORMATION
CUSTOMER VEHICLES:
Parts will be shipped to your dealership according to the procedures established for "Low Volume Programs". DO NOT order parts except for dealer
stock units (Refer to "Low Volume Programs").
Note:
When the customer calls the Program Assistance Center the correct parts will be automatically sent to the dealer of their choice. This will avoid
having the customer return to the dealer if the vehicle fails the inspection. It is estimated that approximately 90% of the affected vehicles will require
driveshaft replacement. Unused parts may be returned for credit. (See "Excess Stock Return" below).
STOCK VEHICLES:
Do not demonstrate or deliver affected vehicles that remain in your new vehicle inventory until this safety recall has been completed. First inspect all
affected new vehicles to determine parts requirements. Then contact the Program Assistance Center at to order parts. When calling this number identify
Safety Recall 08S04 and have the VIN of the dealer(s) stock vehicle to be serviced.
