E 350 V8-6.0L DSL Turbo VIN P (2004)
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Owners of affected vehicles will be directed to dealers for repairs in coordination with the available supply of parts.
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In accordance with your supply of parts contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS.
Give the owner a copy of the Customer Notification Letter and schedule a service date.
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Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
ADDITIONAL LABOR TIME
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If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special
Service Support Center.
OWNER REFUNDS
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Ford Motor Company will only refund owner-paid repairs covered by this program if the repair was performed before the date of the Customer
Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer.) Refund claims that include other
non-covered repairs or those judged by Ford to be excessive will not be accepted for reimbursement.
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Refund Claiming Information. (Submit on separate repair line.)
- Program Code: 04B24
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
Ford Motor Company will pay for a rental vehicle up to $50/day except for fuel and insurance which will be at the owner's expense. Enter the word
"RENTAL" the number of days the vehicle was used and the dollar amount in the Miscellaneous Expense area of the claim form.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.
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Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
