Edge AWD V6-3.5L (2009)
NOTE:
Heater core replacement should not be necessary if the flush is performed properly. Prior approval is required to replace the heater core.
ADDITIONAL LABOR TIME
^
If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
^
If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special
Service Support Center.
OWNER REFUNDS
^
Ford Motor Company will only refund owner-paid repairs covered by this program if the repair was performed prior to the date of the Customer
Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer). Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
^
Refunds will only be provided for the cost associated with the diagnosis and replacement of the heater core and/or cooling system flush related to
reduced heater performance.
^
Vehicles that have had a heater core replacement or cooling system flush and are experiencing reduced heater performance will need to have this
service performed, beginning with the heater performance evaluation.
^
Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the
claim. If a repair is performed on the same visit, the repair and refunds should be submitted on separate repair lines.
^
The refund period for repairs performed prior to the date of the Customer Notification Letter will expire on May 31 2010.
^
Refund Claiming Information (submit on separate repair line).
-
Program Code: 09M04
-
Misc. Expense: ADMIN - 0.2 Hrs.
-
Misc. Expense: REFUND
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
^
Enter claims using Direct Warranty Entry (DWE).
^
Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage
requires prior approval from the Special Service Support Center.
^
"MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the
Special Service Support Center.
^
Refer to ACESII manual for claims preparation and submission information.
^
Claiming information for 5 gallons of distilled water up to $1 .25 per gallon (submit as Misc. Expense code "OTHER" on the same repair line as
the repair).
^
Program Code: 09M04
Misc. Expense: OTHER for actual cost, not to exceed $6.25 maximum
Attachment II - Labor and Parts Information
