Edge FWD V6-3.7L (2011)
Global Positioning System: Customer Interest
Communications System - 'Touch' Systems Issues
TSB 10-24-9
12/16/10
VARIOUS FUNCTIONALITY CONCERN WITH THE
MYFORD TOUCH AND MYLINCOLN TOUCH SYSTEM
FORD:
2011 Edge
LINCOLN:
2011 MKX
ISSUE
Some 2011 Edge and MKX vehicles may experience various concerns with MyFord Touch and MyLincoln Touch Systems that include the following
areas: Traffic, Direction and Information (IDI) calling wrong phone number, Travel Link subscription, voice recognition, phone pairing, address book
downloads, intermittent touch screen inoperable conditions, SD card fault, screen reboots, performing system maintenance, navigation set in
kilometers/voice communicates in miles, and reverse camera scrolling display. To correct these conditions the APIM will need to be reprogrammed.
ACTION
Follow the Service Procedure to correct the condition.
SERVICE PROCEDURE
It's recommended to fully read the Service Procedure prior to performing the reprogramming.
Failure to follow the accessory protocol interface module (APIM) - Standard programming steps may result in programming issues.
1. To perform the reprogram procedure it will be necessary to follow the online version of the Workshop Manual (WSM), Section 415-00, APIM
Programming - Standard selection.
a. Do not use the Custom selection.
b. This is a complete software update. Integrated diagnostic system (IDS) release 70.01 or higher is required.
c. During programming the operation should not be interrupted.
(1) If the programming operation is interrupted and/or an error is encountered, ensure IDS is at the latest level.
(2) Close the Internet Explorer (IE) browser and relaunch Professional Technician Society (PTS) from a new IE browser and retry the
APIM-Standard programming selection
2. Verify all vehicle equipped functions are operational such as Navigation, TDI and Travel Link after reprogramming module.
3. Before attempting to perform the reprogram procedure, there are several items required in conjunction with the scan tool.
a. Universal Serial Bus (USB) cable and USB adapter called out in the WSM, Section 415-00 /or equivalent Type A Male to mini type B 5 pin
female USB cable.
b. USB flash drive with minimum storage size of 1 gigabyte (GB). USB drives should be basic drives with no file organizing software or smart
functions.
c. Minimum of 3 GB of free disk space on the scan tool.
d. The scan tool web browser settings may need to be configured if IE has recently been updated or the scan tool has not previously been configured
for SYNC programming. Refer to Software Programming V 1.1 on the Professional Technician Society (PTS) web site under Service Tip tab.
e. Hard wired internet connection is strongly recommended when programming to prevent interference concerns during the reprogram process.
f.
A battery power supply/charger Rotunda 162-00043 or equivalent is required during the first portion of programming and will be removed when
the scan tool prompts to start the engine.
(1) When connecting the charger the positive lead is connected to battery positive and the negative battery charger lead should be connected to
