Edge FWD V6-3.7L (2011)
Radio, Stereo, and Compact Disc: Customer Interest
Audio System - Volume Control Fluctuation
TSB 11-3-2
03/07/11
AUDIO VOLUME CONTROL FLUCTUATION AND
SATELLITE STATION PRESET CONCERNS - BUILT
ON OR BEFORE 1/21/2011
FORD:
2011 Edge
LINCOLN:
2011 MKX
ISSUE
Some 2011 Edge and MKX vehicles built on or before 1/21/2011 may exhibit a concern with audio volume control fluctuation when depressing the
steering wheel controls and turn signals are activated, and satellite preset station information disappears and/or may report all satellite stations as
unsubscribed even though the receiver is subscribed.
ACTION
Reprogram the Audio Control Module (ACM) to the latest calibration using the IDS release 71.04 or higher. This new calibration is not included in the
VCM 2011.1 DVD. Calibration files may also be obtained at the website.
NOTE
PLEASE ADVISE THE CUSTOMER THAT THIS VEHICLE IS EQUIPPED WITH AN ADAPTIVE TRANSMISSION SHIFT STRATEGY
WHICH ALLOWS THE VEHICLE'S COMPUTER TO LEARN THE TRANSMISSION'S UNIQUE PARAMETERS AND IMPROVE SHIFT
QUALITY. WHEN THE ADAPTIVE STRATEGY IS RESET, THE COMPUTER WILL BEGIN A RE-LEARNING PROCESS. THIS
RE-LEARNING PROCESS MAY RESULT IN FIRMER THAN NORMAL UPSHIFTS AND DOWNSHIFTS FOR SEVERAL DAYS.
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION
DESCRIPTION
TIME
110302A
2011 Edge And MKX:
0.4 Hr.
Reprogram The ACM (Do
Not Use With Any Other
Labor Operations)
DEALER CODING
CONDITION
BASIC PART NO.
CODE
18C869
04
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