Escape 2WD L4-122 2.0L DOHC VIN B SFI (2001)
ADDITIONAL LABOR TIME
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This repair will require no additional labor time to complete. Claims submitted with "MT" labor will not be accepted for reimbursement.
OWNER REFUNDS
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Ford Motor Company is offering a refund for owner-paid repairs covered by this Safety Recall if the repair was performed prior to the date indicated
in the reimbursement plan which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC).
The CRC will direct owners to seek reimbursement through authorized dealers or at their option directly through Ford Motor Company at P.O. Box
1904, Dearborn, MI 48121.
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Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date
specified in the reimbursement plan. Refund claims that include other non-covered repairs or those judged by Ford to be excessive will not be
accepted for reimbursement.
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This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close out the VIN for this
recall.
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Refund Claiming Information (Submit on separate repair line.)
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Program Code: 03S10
- Misc. Expense: ADMIN
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Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refund must be claimed on a repair line that is separate from the FSA's repair line. Refer to ACESII manual for claims preparation and submission
information.
Attachment II - Labor and Parts Information
LABOR ALLOWANCES
Note:
If either safety belt buckle fails to latch properly during the operational checks specified in the repair procedure call the Special Service Support
Center at 1-800-325-5621 to obtain authorization for the replacement of the safety belt assembly.
SPECIAL TOOL
One buckle cover removal tool was sent to each dealer at no cost. A limited supply will be available until March 1 2004 from the Special Service
Support Center (1-800-325-5621). Tools may also be fabricated locally by referring to the instructions at the end of Attachment Ill.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts will not be direct shipped for this recall. Order your parts requirements through order processing channels as noted below.
