Escape 2WD L4-2.5L Hybrid (2010)
Steering Shaft: Customer Interest
Steering - Steering Column Pop/Clunk On Turns
TSB 10-13-2
07/19/10
STEERING COLUMN POP/CLUNK NOISE ON
TURNS - BUILT ON OR BEFORE 6/11/2010
FORD:
2008-2010 Escape
MERCURY:
2008-2010 Mariner
This article supersedes TSB 09-22-18 to update the production fix date and Service Procedure.
ISSUE
Some 2008-2010 Escape and Mariner vehicles built on or before 6/11/2010 may exhibit a pop or clunk noise from the steering column area while
turning. This noise typically occurs quarter turn before the steering wheel reaches it's end of travel stop and typically goes away with weight off the
wheels.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
NOTE
FAILURE TO PERFORM STEERING WHEEL POSITION SENSOR CALIBRATION PROCEDURE, AFTER STEERING COLUMN
REPLACEMENT, MAY RESULT IN STEERING COLUMN NOISE ON TURNS.
1. Verify noise is coming from steering column and/or steering shaft area and occurs before steering wheel reaches it's end of travel stop.
a. If noise is only present when the steering wheel contacts end of travel stop, it is a normal characteristic of the vehicle and this procedure does not
apply.
b. If noise is present before or between steering wheel end of travel stop, proceed to Step 2.
2. Replace both the steering shaft and steering shaft coupling u-joint per online Workshop Manual (WSM), Section 211-04.
a. Torque the steering column coupling-to-steering column shaft bolt to 52 lb-ft (70 N.m).
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION
DESCRIPTION
TIME
101302A
2008-2010 Escape,
0.9 Hr.
Mariner: Replace The
Steering Shaft And
Coupling U-Joint Includes
Time To Diagnose
Concern (Do Not Use With
Any Other Labor
Operations)
DEALER CODING
