Escape 4WD V6-3.0L (2008)
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this program.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval
prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the
right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis.
ADDITIONAL LABOR TIME
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If a condition exists that requires additional labor to complete the inspection / repair, call the Special Service Support Center to request approval
prior to performing any additional labor. Requests for approval after completion of the inspection / repair will not be granted.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the inspection / repair of the covered condition, call
the Special Service Support Center.
OWNER REFUNDS
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Ford Motor Company will only refund owner-paid repairs covered by this program if the repair was performed before the date of the Owner
Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer). Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
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Refunds will only be provided for the cost associated with the diagnosis and repair of a concern caused by a cracked transmission fluid cooler.
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Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the
claim. If a repair is performed on the same visit, the repair and refunds should be submitted on separate repair lines.
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The refund period for repairs performed prior to the date of the Owner Notification Letter will expire on August 31, 2010.
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Refund Claiming Information. (Submit on separate repair line.)
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Program Code: 09B10
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Misc. Expense: ADMIN
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Misc. Expense: REFUND
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Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refer to ACESII manual for claims preparation and submission information.
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Refunds or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage
requires prior approval from the Special Service Support Center.
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"MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special
Service Support Center.
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PROGRAM TERMS: This program will be in effect through . There is no mileage limit for this program.
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Claiming information for PAG Refrigerant Compressor Oil - applies to Labor Operation 09B10C or 09B10F only (Submit on same repair line as
repair.)
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Program Code: 09B10
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Misc. Expense: OTHER
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Misc. Expense: $5.76
Attachment II - Labor and Parts Information
