Excursion 4WD V8-6.0L DSL Turbo VIN P (2004)
performing any additional labor. Requests for approval after completion of the repair will not be granted.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special
Service Support Center
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If you encounter aftermarket equipment or modifications to the vehicle which would cause the technician to expend additional labor time to complete
the repair actual time (MT05534) may be used. (See Claims "Preparation and Submission"). No approval is required.
OWNER REFUNDS
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Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the
reimbursement plan which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The
CRC will direct owners to seek reimbursement through authorized dealers or at their option directly through Ford Motor Company at P.O. Box 6251
Dearborn MI 48121-6251.
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Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date
specified in the reimbursement plan. Refund claims that include other non-covered repairs or those judged by Ford to be excessive will not be
accepted for reimbursement.
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This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close out the VIN for this
recall.
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Refund Claiming Information (Submit on separate repair line.)
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Program Code: 05S34
- Misc. Expense: ADMIN
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Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
Ford Motor Company will pay for a rental vehicle up to $50/day except for fuel and insurance which will be at the owner's expense. Enter the word
"RENTAL" the number of days the vehicle was used and the dollar amount in the Miscellaneous Expense area of the claim form.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.
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"MT" labor should be submitted on a separate repair line with the related damage flag checked.
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The use of actual time (MT05S34) must comply with warranty and policy guidelines as outlined in the Warranty and Policy Manual. "Actual time"
repairs require technician time stamps on the repair order. (See "Time Recording Procedure" in Section 1 page 14 of the Warranty and Policy
Manual.)
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Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
