Excursion 4WD V8-6.0L DSL Turbo VIN P (2004)
SOLD VEHICLES
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Owners of affected vehicles will be directed to dealers for repairs.
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Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the
Customer Notification Letter and schedule a service date.
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Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
Related damage to under-hood components caused by CAC duct "blow off" does not require prior approval. However for any mother related damage
condition call the Special Service Support Center to request approval prior to the repair. Requests for approval after completion of the repair will not be
granted.
ADDITIONAL LABOR TIME
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If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
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Prior to calling the SSSC for prior approval you should have a cost estimate of the additional parts and/or labor cost required to complete the
additional work.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special
Service Support Center.
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If you encounter aftermarket equipment or modifications to the vehicle which would cause the technician to expend additional labor time to complete
the repair actual time (MT05B29) may be used. (See Claims "Preparation and Submission"). No approval is required.
OWNER REFUNDS
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Ford Motor Company will only refund owner-paid repairs covered by this program if the repair was performed before the date of the Customer
Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer.) Refund claims that include other
non-covered repairs or those judged by Ford to be excessive will not be accepted for reimbursement.
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Refund Claiming Information. (Submit on separate repair line.)
- Program Code: 05B29
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
Rental coverage for this population of vehicles is provided under Safety Recall 05S34. See the program bulletin for 05S34 for details.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.
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"MT" labor should be submitted on a separate repair line with the related damage flag checked.
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The use of actual time (MT05B29) must comply with warranty and policy guidelines as outlined in the Warranty and Policy Manual. "Actual time"
repairs require technician time stamps on the repair order. (See "Time Recording Procedure" in Section 1 page 14 of the Warranty and Policy
Manual.)
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Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
