Expedition 4WD V8-4.6L SOHC VIN W (1999)
Attachment I
OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.
PLEASE NOTE Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a
new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,100 per vehicle.
PROMPTLY CORRECT
Promptly correct all affected vehicles on your dealer VIN list which you will receive in the Ford Dealer Consolidated Communicator (FDCC) or by
FAX. Also, correct other eligible vehicles which are brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter and schedule a service date.
NOTE: Navigator owners should receive the" Lincoln Commitment Special Handling Procedure". Before calling Lincoln owners, review
Attachment IV to familiarize yourself with this special handling procedure.
REGIONAL CONTACT
Advise regional office if an owner:
^
cannot be contacted.
^
does not make a service date.
CLAIMS PREPARATION AND SUBMISSION
^
Enter claims using DWE.
^
Refer to ACESII manual for claims preparation and submission information.
^
To claim for the "Lincoln Commitment Special Handling", follow the instruction on page two of Attachment IV.
OWNER REFUNDS
Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an
emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.
RENTAL CARS
Only Navigator owners are eligible for rental cars under the provisions of the "Lincoln Commitment Special Handling Procedure" (refer to Attachment
IV).
Attachment II
