Explorer 2WD V6-245 4.0L SOHC VIN E EFI (1997)
Attachment I - Administrative Information
OASIS
You must use OASIS to determine if a vehicle is eligible for this program.
CLAIMS PREPARATION AND SUBMISSION
^
Enter claims using DWE.
^
Refer to ACESII manual for claims preparation and submission information.
OWNER REFUNDS
Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an
emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.
Program Code: 01M01
Misc. Expense: REFUND
Misc. Expense: ADMIN
Misc. Expense: 0.2 Hr.
Refer to ACESII manual for refund information.
TOWING
In rare cases, an affected vehicle may lose proper valve timing. This may prevent the vehicle from being driven to the dealership for repairs. Under these
circumstances, Ford Motor Company will pay for the cost of towing. For towing, enter the word "TOW" in the Miscellaneous Expense area of the claim
form.
RENTAL CARS
Ford Motor Company will pay for a rental vehicle for up to two (2) days while a customer's vehicle is out of service for front cam chain guide repairs. If
related damage is involved, Ford Motor Company will pay for a rental vehicle for up to seven (7) days while the vehicle is out of service or while waiting
for parts. Fuel usage will be at the owner's expense. Follow Extended Service Plan (ESP) guidelines for rental vehicle dollar amounts. Enter the word
"RENTAL" plus the number of days the vehicle was used in the Miscellaneous Expense area. Parts must be ordered so that they will be received in the
quickest possible manner while the customer is using a rental vehicle.
If a rental vehicle is needed for more than two (2) days for normal timing chain guide repairs or longer than seven (7) days for related damage repairs,
contact the Special Service Support Center at 1-800-325-5621 for direction.
Attachment II - Labor and Parts Information
