Explorer 4WD V6-4.0L VIN E (1999)
Attachment I - Administrative Information
OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.
PLEASE NOTE:
Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,100 per vehicle.
PROMPTLY CORRECT
Promptly correct affected vehicles on the list and other eligible vehicles which are brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter and schedule a service date.
REGIONAL CONTACT
Advise regional office if an owner:
^
cannot be contacted.
^
does not make a service date.
CLAIMS PREPARATION AND SUBMISSION
^
Enter claims using DWE.
^
Refer to ACESII Manual for claims preparation and submission information.
OWNER REFUNDS
Ford Motor will only refund for owner-paid hood latch repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an
emergency repair was made away from the servicing dealer.) Refer to ACESII Manual for Refund information.
Attachment II - Labor and Parts Information
LABOR ALLOWANCES
PARTS REQUIREMENTS
Parts Ordering Information
