Explorer 4WD V6-4.0L VIN E (1999)
Attachment I - Administrative Information
OASIS
Use OASIS to determine if a vehicle is eligible for this recall.
Note:
Some of the vehicles affected by this program are also affected by program 03S04. Affected customers will receive one letter describing both
programs. For customer convenience please perform both programs during one customer visit.
PROMPTLY CORRECT
Promptly correct all affected in-stock and sold vehicles on your FSA VIN Lists. Also correct other affected vehicles identified in OASIS which are
brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any of your affected owners whose names are not on your VIN lists but identified in OASIS. Give the owner a copy of the Owner
Letter and schedule a service date.
Note:
Your FSA VIN list may contain customer names and addresses obtained from motor vehicle registration records. The use of such motor vehicle
registration data for any purpose other than in connection with this recall is a violation of law in several states provinces and countries. Accordingly
you must limit the use of this listing to the follow- up necessary to complete this action.
Advise regional office if an owner cannot be contacted or does not make a service date.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refer to ACESII manual for claims preparation and submission information.
OWNER REFUNDS
Ford Motor Company is offering a refund for owner-paid repairs covered by this Safety Recall if the repair was performed prior to the date indicated in
the reimbursement plan which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The
CRC will direct owners to seek reimbursement through authorized dealers or at their option directly through Ford Motor Company at P.O. Box 1904,
Dearborn, MI 48121.
Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date
