Explorer 4WD V8-4.6L VIN W (2002)
Immediately contact any of your affected owners whose names are not on your VIN list but identified in OASIS. Give the owner a copy of the Owner
Letter and schedule a service date.
REGIONAL CONTACT
Advise regional office if an owner:
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cannot be contacted.
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does not make a service date.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using DWE.
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Refer to ACESII manual for claims preparation and submission information.
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Enter information on a recall claim type. DO NOT use a Warranty Claim type.
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Program code 01S18.
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Enter the full part number of the replacement tire with the quantity of tires replaced. Payment will be at the same price level as tire warranty.
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Use the appropriate Labor Operation(s) from Attachment II.
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Tire disposal and applicable local waste tax will be reimbursed. Enter "OTHER" in the Miscellaneous Expense area of the claim with the actual cost.
OWNER REFUNDS
Ford Motor Company will only refund owner-paid repairs applicable to this recall, which were made before the date of the Owner Letter (or after the
date of the Owner Letter if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.
NOTE:
Before this recall was announced, some customers may have had this tire concern and were refused coverage because the damage was believed to
have been caused by a road hazard. If the refund request is for tire damage that may have been caused by this cut tire condition, a refund should be
approved.
RENTAL VEHICLES
Ford Motor Company will pay for a rental vehicle if tires need to be installed. Fuel and insurance will be at the owner's expense. Follow Extended
Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "RENTAL", plus the number of days the vehicle was used, in the Miscellaneous
Expense area of the claim.
Supplement # 1 - Attachment II
LABOR ALLOWANCES
