Explorer Sport Trac 4WD V6-245 4.0L SOHC VIN K SFI (2001)
reimbursement plan, which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The
CRC will direct owners to seek reimbursement through authorized dealers or1 at their option, directly through Ford Motor Company at P.O. Box
6251, Dearborn, MI 48121-6251.
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Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date
specified in the reimbursement plan. Refund claims that include other non-covered repairs, or those judged by Ford to be excessive, will not be
accepted for reimbursement.
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This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close the recall on the
vehicle.
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Refund Claiming Information (Submit on separate repair line.)
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Program Code: 03S04
- Misc. Expense: ADMIN
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Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires
approval from Special Service Support Center.
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Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
LABOR ALLOWANCES
PARTS REQUIREMENTS / ORDERING INFORMATION
Please be aware the BB kit will be utilized on approximately 75% of all repairs while the CA kit will only be used on approximately 25% of the repairs.
The DOR/COR for this program is 50309. This number identifies parts ordered for this recall through the Special Service Support Center.
RECALL PARTS SUPPORT CENTER
The Recall Parts Support Center can be contacted via:
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Phone
