Explorer Sport Trac 4WD V8-4.6L VIN 8 (2007)
FSA VIN LIST ACTIVATED?
Yes, FSA VIN list will be available through the website on January 15, 2010. Owner names and addresses will be available on January 31, 2010.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle
registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this field service action.
SOLD VEHICLES
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Owners of affected vehicles will be directed to dealers for repairs.
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Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy
of the Owner Notification Letter (when available) and schedule a service date.
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Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval
prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the
right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis.
ADDITIONAL LABOR TIME
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If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special
Service Support Center.
OWNER REFUNDS
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Ford Motor Company will only refund owner-paid repairs covered by this program if the repair was performed before the date of the Owner
Notification Letter. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
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If a "stuck in park" event occurs, customers can override the brake shift interlock with information located in the Owner Guide. The 09B11 Owner
Letter provides directions to locate the override information and includes a representative brake shift interlock owner guide attachment. There should
be no emergency repair refunds after the customer mailings are complete.
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Refunds will only be provided for the cost associated with the diagnosis and replacement of the transmission gearshift lever due to a "stuck in park"
concern.
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Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the
claim. If a repair is performed on the same visit, the repair and refunds should be submitted on separate repair lines.
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The refund period for repairs performed prior to the date of the Owner Notification Letter will expire on July 31, 2010.
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Refund Claiming Information (submit on separate repair line).
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Program Code: 09B11
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Misc. Expense: ADMIN
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Misc. Expense: REFUND
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Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
