F 350 2WD Super Duty V10-6.8L (2009)
Emergency Contact Module: All Technical Service Bulletins
SYNC(R) System - 911 Assist VHR Software Upgrade
TSB 09-11-8
06/15/09
SYNC WITH 911 ASSIST AND VEHICLE HEALTH REPORT (VHR) DEALER UPGRADE SOFTWARE
FORD:
2008-2009 Focus, Fusion, Taurus X, Taurus,
Edge, Explorer Sport Trac, Explorer
2009 Escape Hybrid, Escape, Expedition,
F-150, F-Super Duty, Flex
LINCOLN:
2008-2009 MKZ
2009 MKS
2008-2009 MKX, Navigator
MERCURY:
2008-2009 Milan, Sable, Mountaineer
2009 Mariner Hybrid, Mariner
This article supersedes TSB 9-5-4 to update the Service Procedure and add a production fix date.
ISSUE
Some customers with 2008 or 2009 vehicles equipped with SYNC may request the 911 assist and vehicle health report (VHR) service upgrade
installation. This software upgrade is not a warrantable repair. Software is available only through professional technician society (PTS) website, and not
available through the syncmyride.com website.
ACTION
Follow the Service Procedure steps to upgrade the SYNC software.
SERVICE PROCEDURE
This software upgrade applies only to the following vehicle model years and build dates:
^
2008-2009 Focus built before 1/20/2009
^
2008-2009 Explorer, Explorer Sport Trac, Mountaineer built before 1/12/2009
^
2008-2009 Edge, MKX, and 2009 Flex, Escape, Mariner built before 12/4/2008
^
2008-2009 Taurus, Taurus X, Sable, and 2009 F-Super Duty, MKS, F-150 built before 12/1/2008
^
2008-2009 Fusion, Milan, MKZ
Vehicles built on or after these dates are already equipped with the 911 Assist/Vehicle Health Report features and do not require updating.
To determine if the vehicles are within these build ranges or have already been upgraded to SYNC 911 Assist/VHR, access the Professional Technician
Society (PTS) website, run OASIS by pressing the Read VIN and DTC's button, and click on the SYNC tab. If the description box indicates 911 and
Vehicle Health Report, vehicle has been upgraded.
The 911 assist with VHR upgrade automatically reprograms the accessory protocol interface module (APIM), instrument cluster (IC), and restraints
control module (RCM).
The VHR applies only to United States (US) vehicles, 911 assist is for US and Canadian vehicles operated within the US and Canada.
Performing this upgrade may result in some untested devices losing certain functionality, such as bluetooth connection and phonebook download. Before
continuing with this upgrade, make sure the customer's device is listed on the compatibility matrix. It is strongly recommended to pair the device to
another vehicle currently equipped with 911 Assist/Vehicle Health Report to ensure proper functionality before continuing.
Configuration and programming requires the use of IDS and a special PTS application. Installer must have access to PTS and have a valid PTS user ID
and password. Ensure the IDS is at the latest software version.
