F 350 2WD Super Duty V8-6.0L DSL Turbo VIN P (2004)
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Owners of affected vehicles will be directed to dealers for repairs.
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Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the
Customer Notification Letter and schedule a service date.
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Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request approval
prior to the repair of any related damage.
Requests for approval after completion of the repair will not be granted.
ADDITIONAL LABOR TIME
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If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special
Service Support Center.
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If you encounter aftermarket equipment or modifications to the vehicle which would cause the technician to expend additional labor time to complete
the repair actual time (MT05E16) may be used. (See Claims "Preparation and Submission"). No approval is required.
OWNER REFUNDS
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Ford Motor Company will only refund owner-paid repairs covered by this recall that were performed prior to the date of the Customer Notification
Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer.) Refund claims that include other non-covered
repairs or those judged by Ford to be excessive will not be accepted for reimbursement.
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This recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
Refund Claiming Information.
(Submit on separate repair line.)
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Program Code: 05E16
- Misc. Expense: ADMIN
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Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
Ford Motor Company will pay for a rental vehicle up to $50/day except for fuel and insurance which will be at the owner's expense. Enter the word
"RENTAL" the number of days the vehicle was used and the dollar amount in the Miscellaneous Expense area of the claim form.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires
prior approval from the Special Service Support Center.
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"MT" labor should be submitted on a separate repair line with the related damage flag checked.
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The use of actual time (MTO5E16) must comply with warranty and policy guidelines as outlined in the Warranty and Policy Manual. "Actual time"
repairs require technician time stamps on the repair order. (See "Time Recording Procedure" in Section 1 page 14 of the Warranty and Policy
Manual.)
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Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
