F 350 4WD Pickup V8-351 5.8L VIN H EFI (1997)
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Enter the full part number of the replacement tire with the quantity of tires replaced. Tires will be reimbursed at AtW Dealer cost + 25% (wheel
weights and valve stems incl.).
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Use the appropriate labor operation(s) from Attachment II.
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Freight is reimbursable at actual cost in the miscellaneous expense area of the claim.
NOTE:
Freight is only reimbursable for rural dealers whose only means of acquiring tires is by having them shipped in via common carrier. Dealers are
encouraged to arrange for shipment of 4 or more tires at a time.
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Dealers can no longer claim tire disposal for ONP 01B77. See the "National Tire Recovery and Recycle Program". You may still claim any
applicable local waste tax - enter OTHER in the expense area of the claim with the actual cost.
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Enter each unique (complete 10 or 11 digit) DOT codes of the replaced tires on the diagnostic code entry screen in the field marked "other". If the
DOT codes cannot be completely entered in the space provided in the diagnostic code area, use the technician comment area to complete the data
entry.
RELATED DAMAGE
Vehicle damage caused by a tire related failure is not covered by this program. Refer to the Warranty and Policy Manual for proper claiming procedure
for vehicles covered by the Ford Bumper-to-Bumper Tire Warranty (model years 2001 and 2002). All other pre-2001 model year vehicles with alleged
tire related vehicle damage should be handled through the Firestone claims process, or by referring the customers to their insurance company.
Damage related to replacement of tires should be handled as described in the Warranty and Policy Manual.
OWNER REFUND
With the increased availability of replacement tires, it will no longer be necessary for customers to pay out-of-pocket expenses for tires. Therefore,
refund requests for tires purchased after November 15, 2001 will no longer be granted. Owners will be notified of the refund expiration date and will be
directed to a Ford or Mercury dealer They are directed to an authorized retailer only if the Ford or Mercury dealer cannot meet their scheduling needs or
tires are not in stock. All Ford and Mercury dealers (AtW and non-AtW dealers) are required to process refunds for customers who purchase tires prior
to November 15, 2001.
The following rules apply to refunds for tires purchased from August 1, 2001 through November 15, 2001:
Refunds will be processed for vehicles listed under "AFFECTED TIRES AND VEHICLES", and for other Ford and Lincoln Mercury vehicles that have
15-. 16-, or 17-inch Wilderness AT tires installed.
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The customer must provide the original paid receipt (a copy of their paid receipt is acceptable on an exception basis in instances where the owner
requires the original for another purpose (e.g. extended tire warranty or purchase rebate). The dealer will attach the receipt to the dealer file copy of
the refund claim (see claim instructions below).
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Dealers will be reimbursed to immediately disable tires returned for a refund (see claiming instructions for refunds and Attachment II for labor
operations).
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The tires must be purchased August 1, 2000 through November 15, 2001 to be eligible for a refund (through October 31, 2001 for 1995 and 1996
F-150 owners).
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Customers requesting refunds for tire replacement May 22, 2001 through November 15, 2001 must provide either:
NOTE:
This does not apply to 1995 and 1996 F-150 customers.
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The Firestone Wilderness AT tires that were replaced. Returned tire(s) are to be disabled by the dealership. Ford will reimburse the dealer to disable
(see claim instructions below and use labor operation 01B77G). If tires are brought in for refund with the DOT codes missing dealers should not
process the refund.
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A section of the old tire(s) containing the DOT codes from each of the Firestone Wilderness AT tires that were replaced (To be cut from the
Wilderness AT tires that were replaced by the outside repair facility) (use labor operation 01B77L). Dealers should deface (cut in pieces or make
code unreadable) the DOT sections of the tire so they cannot be used to obtain another refund. If sections are brought in for refund with the DOT
code defaced dealers should not process the refund.
NOTE:
The DOT Code Identification Guide has been developed to help dealers determine if the DOT sections returned to the dealership are from 15-, 16-,
