F 350 4WD Pickup V8-351 5.8L VIN H EFI (1997)
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Contact your Ford authorized facing distributor(s) for each tire manufacturer.
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Contact your Ford authorized facing tire retailers for each tire manufacturer.
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Review with these supply points the volume of tires you need to ensure you have tires ready to fill orders with every supply point.
Questions not addressed by above sources should be directed to your market area team.
CUSTOMER WAIT LISTS:
Dealers should create a customer wait list and record: Customer name
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Address and phone number
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Vehicle make
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Model year
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Mileage
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Tire size
NOTE:
Customers should be prioritized to replace oldest tires first.
WAIT LIST SURVEY
Please fill out the Firestone Tire Survey in the Management Report Section of QCDealer weekly. It is critical that you answer the questions as accurately
as possible as the survey results will be used to help determine the level of production from the tire manufacturers.
DEALER PRICE
For latest prices on replacement tires, refer to the most recent Ford Motor Company Tire Price List.
PROCEDURE FOR CLAIMING REFUNDS FOR TIRES PURCHASED AFTER NOVEMBER 15, 2001
The following procedure applies to tires purchased after November 15, 2001:
1.
Determine if the customer should receive special consideration based on owner loyalty, special circumstance cc, etc.
2.
If the customer is eligible for special consideration the dealer will call the Special Service Support Center at 1800-325-5621 to request an
authorization code.
3.
The Special Service Support Center representative will ask for the following:
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Customer Name
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VIN
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Date of repair
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Original copy of invoice (be prepared to fax)
4.
If the customer qualifies for a refund, the Special Service Support Center will provide your dealer with an authorization code.
5.
Your dealer will input a claim with the authorization code (authorization code must be included to receive payment).
6.
After the dealer receives payment for the claim, the dealer will then send the refund to the customer.
NOTE:
If the Special Service Support Center determines that the customer does not qualify for a refund, no authorization code will be given. Any appeals
must be made by the dealer to the appropriate field representative
Attachment III - Technical Information
