F 350 4WD Super Duty V8-6.4L DSL Turbo (2008)
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Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the
Customer Notification Letter (when available) and schedule a service date.
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Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
Related damage claims are not approved for this program.
ADDITIONAL LABOR TIME
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If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to
performing any additional labor.
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Requests for approval after completion of the repair will not be granted.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special
Service Support Center.
OWNER REFUNDS
Refunds are not authorized for this program.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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"MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from Special
Service Support Center. Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
[NEW!] LABOR ALLOWANCES
PARTS REQUIREMENTS / ORDERING INFORMATION
Order your label requirements through normal order processing channels.
Questions regarding parts should be directed to the Special Service Support Center or E-mailed.
Attachment III - Technical Information
REASON FOR THIS SUPPLEMENT
The last 6.4L PCM calibration described in Supplement 2 on August 3, 2007 has been updated. IDS software release 50.7 Patch 7 or later must now be
used. This release contains updates for the Powertrain Control Module (PCM), Transmission Control Module (TCM) and the Instrument Cluster (IC).