F 450 4WD Super Duty V8-6.2L Flex Fuel (2011)
^
Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request approval
prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the
right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis.
ADDITIONAL LABOR TIME
^
If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
^
If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special
Service Support Center.
OWNER REFUNDS
Refunds are not authorized for this program.
RENTAL VEHICLES
If a customer's vehicle requires replacement of the BCM and it is necessary to order parts Ford will pay for up to two days of vehicle rental except for
fuel insurance and tax which will be at the owner's expense. Rentals should be provided only while the vehicle is at the dealership for part replacement.
The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the
shortest delivery time. Prior approval for more than two rental days is required from the Special Service Support Center. Follow Extended Service Plan
(ESP) guidelines for rental dollar amounts.
[NEW!] CLAIMS PREPARATION AND SUBMISSION
^
Enter claims using Direct Warranty Entry (DWE).
^
Refer to ACESII manual for claims preparation and submission information.
^
Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior
approval from the Special Service Support Center.
^
"MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the
Special Service Support Center.
^
Rental Expenses: Must be claimed on the same repair line as labor operation 10S14D. Follow Extended Service Plan (ESP) guidelines for dollar
amounts.
-
Misc. Expense Code: RENTAL
-
Misc. Expense Amount: Actual dollar amount (up to 2 days)
Attachment II - Labor and Parts Information
