Five Hundred AWD V6-3.0L VIN 1 (2005)
SOLD VEHICLES
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Owners of affected vehicles will be directed to dealers for repairs.
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Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the
Customer Notification Letter (when available) and schedule a service date.
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Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval
prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the
right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis.
ADDITIONAL LABOR TIME
If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing
any additional labor. Requests for approval after completion of the repair will not be granted.
OWNER REFUNDS
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Ford Motor Company is offering a refund for owner-paid repairs for frozen door latches covered by this recall if the repair was performed prior to
the date indicated in the reimbursement plan, which is posted with this bulletin. This plan is also available to owners through the Customer
Relationship Center (CRC). The CRC will direct owners to seek reimbursement through authorized dealers or, at their option, directly through Ford
Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
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Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date
specified in the reimbursement plan. Refund claims that include other non-covered repairs, or those judged by Ford to be excessive, will not be
accepted for reimbursement.
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This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close the recall on the
vehicle.
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Refund Claiming Information (Submit on separate repair line.)
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Program Code: 06S45
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Misc. Expense: ADMIN
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Misc. Expense: REFUND
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Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires
approval from Special Service Support Center.
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"MT" labor should be submitted on a separate repair line with the related damage flag checked.
"MT" labor requires approval from Special Service Support Center. Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
