Freestar V6-4.2L VIN 2 (2004)
Attachment I - Administrative Information
OASIS ACTIVATED?
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Ford Freestar - Yes
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Mercury Monterey - OASIS will be activated 11/04/03
FSA VIN LIST ACTIVATED?
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Ford Freestar - Yes
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Mercury Monterey - FSA VIN list will be activated 11/04/03.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle
registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly
you must limit the use of this listing to the follow-up necessary to complete this action.
STOCK VEHICLES
Correct all affected stock vehicles before delivery.
SOLD VEHICLES
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Owners of affected vehicles will be directed to dealers for repairs.
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Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the
Customer Notification Letter and schedule a service date.
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Also correct other affected vehicles identified in OASIS which are brought to your dealership.
RELATED DAMAGE
Related damage claims are not approved for this program.
ADDITIONAL LABOR TIME
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This repair will require no additional labor time to complete. Claims submitted with "MT" labor will not be accepted for reimbursement.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special
Service Support Center.
OWNER REFUNDS
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Ford Motor Company is offering a refund for owner-paid repairs covered by this Safety Recall if the repair was performed prior to the date indicated
in the reimbursement plan which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC).
The CRC will direct owners to seek reimbursement through authorized dealers or at their option directly through Ford Motor Company at P.O. Box
1904, Dearborn, MI 48121.
