Windstar V6-232 3.8L (1995)
If you have trouble getting your vehicle repaired promptly and without charge, please contact the Ford Motor Company North American Customer
Assistance Center
CALL: (800) 392-3673
Office Hours: 8am-11pm (Monday-Friday) ET
9am-6pm (Saturday) ET
Quality Care service is there for you all year round...
Quality Care is the commitment of Ford Motor Company and your Mercury dealer to provide you with a superior service and ownership experience.
While we regret the inconvenience caused by this condition, we stand committed with our Mercury dealers to assist you with all of your automotive
service needs. With our nationwide dealer network, we're here to ensure you receive Quality Care service so that your vehicle maintains peak
performance throughout your ownership experience.
News Release - Owner Letter
NEWS
February 25, 2000
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Contact:
Mike Vaughn
313-337-2786
FOR RELEASE 4:00 P.M. EST
FORD EXTENDS WARRANTY ON CERTAIN 3.8L ENGINE HEAD GASKETS TO YEARS/1OO,000 MILES
DEARBORN, Mich., Feb. 25, 2000 -- In the interest of customer satisfaction, Ford Motor Company is extending the warranty on the head gaskets on the
1994 Lincoln Continental, 1994-1995 Ford Taurus and Mercury Sable, and 1995 Ford Windstar with 3.8L V-6 engines to 7 years or 100,000 miles,
whichever comes first. The original extension, issued in 1998, was for 5 years/60,000 miles for the Taurus, Sable and Windstar vehicles, and 6
years/75,000 miles on Continental.
"When Ford issued the original warranty extension, our data indicated that the extension would cover the affected vehicles over the time and mileage
where owners were most likely to have a head gasket concern," said Ann O'Neill, director, vehicle service and programs, Ford Customer Service
Division. "But, as these vehicles have aged, we have received new data that indicate that some owners are having failures outside the original warranty
extension."
Owners of these vehicles who experienced head gasket failures during the 7 year/100,000 mile time frame will be eligible for a full refund for past
repairs, or for a limited time, may choose a $4,000 certificate to be used towards the purchase or lease of a new Ford, Mercury or Lincoln. Vehicle
owners will receive a communication from Ford via first-class mail in March explaining the warranty extension.
"We have looked at the data, listened to the voice of our customers, and are taking this action because customer satisfaction is our number one priority,"
said O'Neill.
Supplement # 1 - April, 2000
00M09
OWNER NOTIFICATION PROGRAM
3.8L Engine Head Gaskets
Supplement # 1 - April, 2000
Certain 1994/1995 Taurus/Sable, 1994 Continental, and 1995 Windstar Vehicles - 3.8L Cylinder Head Gasket. 00M09
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