Windstar V6-232 3.8L (1995)
Recent field audits performed by Powertrain Engineering indicate evidence that technicians are not following service procedures contained within
program bulletins. Due to the customer implications associated with Owner Notification Program 00M09, technicians are strongly encouraged to follow
the service guidelines, as provided on Attachment III. Technicians should pay particular attention to the cooling system flush procedure and to the
section related to cylinder head and cylinder block gasket surface preparation and cleaning.
NOTE:
All repairs identified as related damage MUST be completed and submitted for payment within the Owner Notification Program time limit. Claims
for repairs performed beyond the time limit will not be accepted for payment by ACES II.
If a repair was completed within the program limits and the dealer believes a related damage condition was present, but not detected at that time, the
dealer must contact the Warranty Action Team (WAT) at 1-800-423-8851 for consideration of a manual pay exception. Exceptions will be considered on
a case-by-case basis.
REFUNDS
Owners who paid for repairs made before the date of the Owner Letter may be eligible for a refund for two years from the date of this program or, for a
limited time, a special marketing program to be announced by Ford and Lincoln Mercury Divisions, to assist owners with the purchase of a new Ford or
Lincoln Mercury vehicle.
Refer to the Ford or Lincoln Mercury GFB for additional information regarding administration, conditions, terms and limitations of the special marketing
program, or contact your Regional Customer Service Manager (CSM).
Owners may be eligible for a refund after the date of the Owner Letter, only if an emergency repair was made away from the servicing dealer.
Attachments
Attachment I
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Administrative Information
Attachment II
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Labor Allowances
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Parts Ordering Information
Attachment III
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Technical Information
QUESTIONS?
Claims Information 1-800-423-8851
Other Recall Questions 1-800-325-5621
Administrative Information
ADDITIONAL COVERAGE ON AFFECTED VEHICLES TO 7 YEARS OR 100,000 MILES, WHICHEVER OCCURS FIRST, FROM THE
ORIGINAL WARRANTY START DATE -OR- THROUGH OCTOBER 1, 2000 OR 100,000 MILES, WHICHEVER OCCURS FIRST,
REGARDLESS OF TIME IN SERVICE. COVERAGE IS AUTOMATICALLY TRANSFERRED TO SUBSEQUENT OWNERS.
OASIS
You must use OASIS to determine if a vehicle is eligible for this program.
PROMPTLY CORRECT
Promptly correct all eligible vehicles that are brought to your dealership which exhibit the following conditions:
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Persistent and worsening overheating engine conditions
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Heavy white smoke from the tailpipe
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Flashing "Low Coolant" sensor light, even after coolant is re-filled
