Windstar V6-232 3.8L (1995)
What the issue is...
Premature failure of the head gasket(s) may occur. This condition may result in engine coolant leakage, which if not detected, can cause engine
overheating. In extreme cases, this condition may result in engine failure. To prevent engine failure, customers should bring their vehicle in for service
under this program if the following symptoms exist:
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Persistent and worsening overheating engine conditions
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Heavy white smoke from the tailpipe
^
Flashing "Low Coolant" sensor light, even after coolant is re-filled
^
Constant loss of black coolant
What Ford Motor Company and your dealer will do...
Ford Motor Company is providing additional warranty coverage for this condition. If your vehicle's engine should experience this condition, your dealer
will verify the condition and replace the engine head gaskets, if necessary.
The no charge additional warranty coverage for this condition is available on affected 1994 Lincoln Continental vehicles for 7 years or 100,000 miles,
whichever occurs first, from the original warranty start date. Coverage is automatically transferred to subsequent owners.
GRACE PERIOD FOR 1994 CONTINENTAL VEHICLES. Some 1994 Continental vehicles may have exceeded 7 years from the original warranty
start date. For these vehicles, the additional warranty coverage provided under this program will be extended to October 1, 2000 or 100,000 miles,
whichever occurs first. Coverage is automatically transferred to subsequent owners.
Ford Motor Company will provide the additional warranty coverage for Ford parts and Ford authorized remanufactured parts, or repairs performed by a
Lincoln dealer, related to this condition.
What we are asking you to do...
If you suspect your vehicle has the described condition, contact your dealer right away to schedule a service appointment.
If you've already paid for this service...
If you have already paid to have the head gasket repaired prior to the date of this letter, and the repair occurred within 7 years or 100,000 miles from the
original warranty start date, Ford Motor Company will provide you the opportunity to obtain a full refund for two years from the date of this program.
For a limited time, owners may be offered the option to purchase a new Ford or Lincoln Mercury product, through a special marketing program offered
by the Ford and Lincoln Mercury Divisions and Ford Credit, in place of a refund. Details of the special marketing program are available from your
dealer.
Please note:
Refund claims can only be processed through your Lincoln dealer with your original, paid receipt.
If you've changed address or sold the vehicle...
Please fill out the enclosed prepaid postcard and mail it to us if you have changed address or sold the vehicle.
If you have concerns...
If you have trouble getting your vehicle repaired promptly and without charge, please contact the Ford Motor Company North American Customer
Assistance Center:
CALL: (800) 521-4140
Office Hours: 8am - 11pm (Monday-Friday) ET
9am - 6pm (Saturday) ET
Quality Care service is there for you all year round.
Quality Care is the commitment of Ford Motor Company and your Ford dealer to provide you with a superior service and ownership experience. While
we regret the inconvenience caused by this condition, we stand committed with our Ford dealers to assist you with all of your automotive service needs.
With our nationwide dealer network, we're here to ensure you receive Quality Care service so that your vehicle maintains peak performance throughout
your ownership experience.
Owner Letter-Mercury
March, 2000
Serial Number: 12345678901234567
00M09
