Storm L4-1600cc 1.6L DOHC (1991)
Technical Service Bulletin # 92C20
Date: 920701
Recall - Steering Wheel Fracture
Number: 92C20
Section: 3B
Date: July, 1992
Subject:
PRODUCT SAFETY CAMPAIGN 92C20 - STEERING WHEEL FRACTURE
Model and Year:
1990-92 GEO STORM
To: All Chevrolet/Geo Dealers
The National Traffic and Motor Vehicle Safety Act as amended, provides that each vehicle which is subject to a recall campaign of this type must be
adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle
is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no
charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair
their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to owners, the owners are being instructed to
contact the Chevrolet Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service
date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has determined that a defect which relates to motor vehicle safety exists in all 1990, 1991 and certain 1992 Geo Storm model vehicles.
These vehicles exhibit a condition in which the steering wheel center hub may fracture during certain types of frontal and near frontal vehicle crashes.
This would reduce the driver's ability to control the vehicle to possibly avoid any second collision and could reduce the crash protection of the steering
system and driver-side air bag.
To correct this condition, dealers are to install a reinforcement plate to the steering wheel hub.
VEHICLES INVOLVED
Involved are all 1990, 1991 and certain 1992 Geo Storm model vehicles built within the breakpoints as shown.
Involved vehicles will be identified by Vehicle Identification Number Computer Listings. These computer listings contain the complete Vehicle
Identification Number, owner name and address data, and will be furnished to involved dealers at a later July, 1992 date (approximately one week).
Owner Name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle
registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up
necessary to complete this campaign. Dealers who do not have involved vehicles will not receive a computer listing.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).
Due to parts availability, owner letter mailings will be phased out over a three week period.
DEALER CAMPAIGN RESPONSIBILITY
