Envoy 2WD V8-5.3L VIN P (2004)
this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps
necessary to be sure the recall correction has been made before selling or releasing the vehicle.
GENERAL MOTORS PRODUCT RECALL CUSTOMER REIMBURSEMENT PROCEDURE
If you have paid to have this recall condition corrected prior to receiving this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if
completed by an authorized General Motors dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
^
Approved, you will receive a check from General Motors.
^
Denied, you will receive a letter from General Motors with the reason(s) for the denial, or
^
Incomplete, you will receive a letter from General Motors identifying the documentation that is needed to complete the claim and offered the
opportunity to resubmit the claim when the missing documentation is available.
Please follow the instructions on the Claim Form provided to file a claim for reimbursement. If you have questions about this reimbursement procedure,
please call the toll-free telephone number provided at the bottom of the form. If you need assistance with any other concern, please contact the
appropriate Customer Assistance Center at the number shown. The Customer Assistance Center hours of operation are from 8:00 AM - 11:00 PM eastern
standard time Monday through Friday.
All recall reimbursement questions should be directed to the following number: 1-800-204-0261.
Disclaimer
Service Procedure
