K 3500 Truck 4WD V8-6.6L DSL Turbo VIN 1 (2001)
publication (manual). Engine components NOT included in the above list will require an engine exchange.
Important:
Engine repairs or failures that are caused by components external to the engine will NOT fall under the exchange program. For example, engine oil
cooler lines incorrectly installed causing an engine failure will have to go through GMSPO to obtain an engine assembly. The exchange program is
created as a way to correct internal concerns and to take what is learned and find a way to eliminate these concerns. External components causing a
failure do not provide any useful information in improving an engine. The engine received from GMSPO will be a new service engine.
Procedures
A thorough diagnosis must be performed on the condition in order to prevent unnecessary component replacements. Contact the Technical Assistance
Center to verify that proper diagnosis has been performed. Upon review of the diagnosis, Technical Assistance will establish a case reference number
and make arrangements for shipping an exchange unit to your dealership. To increase the effectiveness of the program, the Warranty Pans Center (WPC)
will request the return of the unit removed only upon submission of a warranty reimbursement claim. Therefore dealer is strongly encouraged to submit
these claims as quickly as possible in order to facilitate the WPC request. DO NOT SHIP AN ENGINE OR COMPONENT TO THE WPC WITHOUT
AN OFFICIAL WPC REQUEST.
Important:
Failure to return the concerned engine or component will result in the dealership being debited in the amount of an entire engine or component
(dealer net).
The removed unit must be returned complete in the original exchange shipping container. For effective engineering analysis, please do not remove any
components. Dress items on the removed unit must remain the same as the replacement unit (e.g.. exhaust manifolds, throttle body, etc.). Dealerships
returning engines or components having been even partially disassembled will be judged as violating this procedure and, as such, will be billed for all
materials furnished.
Notice:
The exchange unit will be shipped with a quantity of oil, if applicable; check oil level before starting the engine. Low oil level could result in internal
engine damage.
Included with the exchange unit will be return shipping instructions, including a return shipping label (freight collect at destination) and partially
completed Bill of Lading.
WPC/CPR Request
A request for return of engine or component will be received at the dealership when the appropriate warranty reimbursement claim is paid. (Credit
memos and WPC requests are received every Tuesday and Friday.)
Shipping Preparation
1.
Remove the engine assembly/component as outlined in the applicable Service Manual. Drain all fluids from the removed engine.
2.
Retorque any fasteners that were loosened or removed to the original torque specification.
3.
Remove any plastic shipping plugs and covers from the exchange unit and install them on the removed unit.
4.
If the concerned engine leaks, mark the area directly on the engine with a permanent marker.
5.
Write the TAS case reference number on the repair order form.
6.
Write the TAS case reference number on the component in a visible location.
7.
Place the removed engine into the original shipping container. Attach completed return shipping tag to engine.
Shipping Instructions
1.
Place a copy of the repair order, the completed return checklist and product feedback forms into the plastic press on envelope.
2.
Remove the original shipping label and attach the plastic press on envelope with the return shipping label on it to the container. The Bill of Lading
and Custom Papers (for Cross-Border Shipments) provided with the exchange engine are the only other documents required to be inserted into the
clear envelope to return the removed engine.
3.
Write the WPC request number and the TAS case reference number on the outside of the container with a permanent marker. To simplify the
Exchange Program's core return process, the WPC will be coordinating all activities for core returns. See Service Bulletin 99-00-89-019 (Dealers
in Canada should refer to Home Office Letter 99-201) for detailed shipping information.
4.
Ship all returned exchanges/components with appropriate paperwork to:
